Privacy Policy

Privacy Policy

This web site is published and operated by Famica Ltd with its registered offices at 5 London Road – SW17 9JR London (United Kingdom), company’s registration number 8502468., (“dymo”), which is the only entity, with its affiliates, entitled to use the relating intellectual property rights and personal rights, in particular trademarks, design patents, copyrights and rights on image, originally or in accordance with express authorizations. Any item of this website, including but not limited to the logos, brands, design, illustrations, texts and section names featured on the famica website may not be used, reproduced, modified, distributed or borrowed for spin-offs without our authorization or the authorization of the appropriate parties.

The brand names that are mentioned have been filed by their respective owners and are protected by trademark law. The content of sponsored advertising is also protected by intellectual property laws. As such, these items may not be used, reproduced, modified, distributed or borrowed for spin-offs without the authorization of their respective owners.

Company requests that users of the famica website respect the intellectual property right of others. In future, should you believe your brand or work has been copied or is being used on the label-point.co.uk site in a way that might undermine your rights as recognized by applicable law, please notify our consultancy office by email to : info@label-point.co.uk.

By using or accessing this website you signify your acknowledgment and assent to the terms set forth below. If you do not agree to these terms, please do not use this website. Company can revise this policy at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms. Please check these terms of use periodically for changes.

Personal Data

This policy is intended to help you understand how famica, which is the data controller, its subsidiaries and affiliates (“Company” “we,” or “us”) collect, use and safeguard the information you provide on our website with the purpose of presenting the dymo brand its product and services.
If you browse famica website, you may generally do so anonymously without providing any personal information. However, there are cases in which we may ask you for personal data. For example, we will occasionally conduct on-line surveys to better understand the needs and profile of our visitors. In addition, we may request personal information when you register to receive additional information regarding our products and services, sign up for a newsletter, take part to a game or contest or send us a question. Even if you choose not to give information we request, you can still visit most of the famica website, but you may be unable to access certain options, offers, and services.

In case you change your mind or wish to update or delete personal information (such as your postal code), we will correct, update or remove the personal data you give us. You can do this by contacting us at the contact points specified below.


If you provide us with personal information, and choose to join Company’s email list, you will receive e-mail regarding product updates, special offers, important issues and new products from Company as well as affiliated companies. If you do not wish to receive e-mail updates, please contact us at: info@label-point.co.uk

Legal & Regulatory Obligations

Famica Ltd recognises and implements the requirements of the current legislation relating to data protection & privacy and electronic communications.

EU Regulation 2016/679 General Data Protection Regulation(“GDPR”)
The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal information of individuals within the European Union (EU). The GDPR sets out the principles for data management and the rights of the individual, while also imposing fines that can be revenue-based. The General Data Protection Regulation covers all companies that deal with data of EU citizens, so it is a critical regulation for corporate compliance officers at banks, insurers, and other financial companies. GDPR will come into effect across the EU on May 25, 2018.

Under the GDPR, the data protection principles set out the main responsibilities for organisations.

  • Lawfulness, fairness and transparency – Personal Data shall be processed lawfully, fairly and in a transparent manner in relation to the Data Subject.
  • Purpose limitation – Personal Data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
  • Data minimisation – Personal Data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
  • Accuracy – Personal Data shall be accurate and, where necessary, kept up to date.
    Storage limitation – Personal Data shall be kept in a form which permits identification of Data Subjects for no longer than is necessary for the purposes for which the Personal Data are processed.
  • Integrity and confidentiality – Personal Data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
  • Accountability – The Data Controller shall be responsible for, and be able to demonstrate compliance with the GDPR.

Additional information on data protection rules and GDPR compliance is available on the following websites

General Data Protection Regulation
Data Protection of the European Commission

What Personal Data Do We Collect?

Famica Ltd collect information about you when you register to use this website, place an order, request a return, or register for a trade account.
Famica Ltd is distributor, the only Personal Data we collect about you the Customer are names and email addresses. Only email addresses where an individual can be identified are classed as personal data. For example info@label-point.co.uk would not be classed as Personal Data, but john.reeds@label-point.co.uk would be as it includes the individual’s name through which the individual would be identifiable.
Where authorised by you the Customer, Famica Ltd can deliver direct to the End User, where delivery is to an individual the following Personal Data will be collected:
Email Address
Telephone Number
End User Personal Data will only be used for the purpose of processing and delivering orders, and honoring warranty obligations. Famica Ltd will never contact the End User directly without your permission.
Telephone calls are recorded to monitor service levels. To comply with payment card industry data security standards call recording is paused while taking credit card payment details.

How We Use The Personal Data We Collect?

Personal Data is collected to manage your account, process your orders, and to provide customer services and consignment tracking. To facilitate Processing & delivery of your order, it may be necessary to pass your contact name/address details to a Subprocessor. Such Subprocessor’s may include but not limited to couriers or hauliers, other suppliers and distributors.In managing your account, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

How Long Is Personal Data Retained?

Customer’s Personal Data will be kept for the term of their account with Famica Ltd, and will be deleted on termination of their account. Personal Data can be deleted on request of the Customer prior to termination of account, for example Personal Data belonging to an employee no longer working for the Customer.

How is Your Personal Data Protected?

A range of administrative, electronic and physical security measures are used to protect Customer and End User Personal Data. These measures protect Personal Data against loss, unauthorised access or alteration without permission. Cloud services used by Famica Ltd for Processing Personal Data either have a Data Processing Agreement that meets the requirements of the GDPR or participate in the EU-U.S Privacy Shield Framework.

Personal information provided by users who are 18 or more years of age may be used for marketing and promotional purposes only by Company and its subsidiaries and affiliates. Company does not rent, sell or otherwise distribute to third parties, your personal information entered on this site without your consent, unless required by law. If you do provide us with consent to share your information with other companies, we may share your information with companies who offer products and services that may be of interest to you. These companies may then contact you directly with product or sample offers, personalized offers and information, or to ask for your feedback on products and programs that they think may be of interest to you. While we use all reasonable efforts to safeguard the confidentiality of your information, Company will have no liability for the unauthorized acts of third parties.
You have a right to access, to modify or remove your personal data by writing to the contact point specified below.

Company also reserves the right to change or update this policy, or any other policy or practice, at any time, with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to the famica site.

We may share statistical or aggregated non-personal information about our users with advertisers, business partners, sponsors and other third parties. This data is used to customize Company website content and advertising to deliver a better experience to our users.
Transfer of Personal Information

Depending on the country in which you are located, your personal information may be transferred to another country for data storage and processing. When we transfer personal information, we transfer the information in compliance with applicable data protection laws, such as the EU Data Privacy Directive and other country-specific data privacy laws.
Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). 
Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. 
Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout.

Further information concerning the terms and conditions of use and data privacy be found at http://www.google.com/intl/en/policies/terms or at http://www.google.com/intl/en/policies/privacy. Please note that on this website, Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymized collection of IP addresses (so called IP-masking).

Cookies and IP Tracking

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.The Famica Ltd website uses session cookies. Session cookies are files that are needed to store information while a customer is browsing the website, such as that items are in their shopping basket. These cookies don’t record Personal Data.

You can set your web browser to disable cookies, please visit following website for instructions:
How to disable cookies

Please be aware some website features may not function with cookies disabled.

For further information about cookies please visit website below:
More about cookies

What are cookies and how does famica use them?

Some of our sites use cookies to keep track of the fact that you have signed in so you don’t have to continually enter your username and password on subsequent visits. Also, we use cookies to deliver content specific to your interests and for other purposes.
What are cookies?

A “cookie” represents a text file containing small amounts of information which a server downloads to your personal computer (PC) or mobile when you visit a website to track movements within web sites. The server then sends a cookie back to the originating website each time you subsequently visit it, or if you visit another website which recognizes that cookie.

There are different types of cookies which are used to do different things, such as letting you navigate between different pages on a website efficiently, remembering preferences you have given a website, your shopping cart and improving your overall experience. Others are used to provide you with advertising which is more tailored to your interests, or to measure the number of site visits and the most popular pages users visit.

Some cookies are allocated to your computer only for the duration of your visit to a website and will automatically expire when you close down your browser.

Another type of cookie known as “persistent” cookies would remain on your PC for a period of time.
How do we use cookies?

In order to be able to service you we will place cookies on your computer.

In some countries the applicable legislation requires that when you visit our website for the first time you will see a clear notice informing you that we use cookies on our website. In such countries the relevant notice will be displayed the first time you visit the website. In such case, if you continue navigation on our website after having seen this notice without making any changes to the existing cookie settings we have provided we will take this as your agreement to those settings as we have informed you about them and we assume that you accept to have them placed on your computer.

You can make decisions about cookies. You can decide to change the settings of your computer and disable cookies. However, if you decide to reject all cookies you may not be able to participate in services that would require registration to participate.

Please also note, that some types of cookies such as shopping cookies and language preference cookies which are considered as necessary for the performance of the service which we should deliver to you do not require your consent, as without being able to install these on your computer, we would not be able to provide the service you expect from us.

This policy does not cover the use of cookies by any advertisers on our Web site.

Special Cases

Company reserves the right to disclose user information in special cases, when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other Company website users, or anyone else that could be harmed by such activities. We may disclose personal information without notice to you in response to a subpoena or when we believe in good faith that the law requires it or to respond to an emergency situation.


Company encourages parents and guardians to monitor and participate in their children’s online activities. Unless you are viewing a website directed specifically to children, no information should be submitted to this site by users under 18 years of age, and users under 18 years old are not allowed to register for newsletters, clubs or activities. In addition, users under 18 years of age are not allowed to make purchases or participate in contests, except for those specifically directed to children. Where appropriate, Company may ask you to indicate your age to verify compliance with these policies.

Company does not knowingly collect information from our guests under 18 years of age or provide any personally identifying information from such guests to any third party for any reason whatsoever. We do not allow guests known to be under 18 years of age to receive direct marketing communications from Company or from third parties.


Company commits itself to ensuring, to the best of its ability, that the information posted on the Web-Site is correct and up-to-date. However, Company cannot guarantee the correctness, precision, thoroughness or completeness of the information available on the Web-Site.

As a result, Company cannot be held liable for :

- any imprecision, inaccuracy or omission relative to the information provided on its Web-Site, – any damage resulting from an incursion by a third party leading to a modification of the information provided on this Web-Site;

- more generally, any damage, direct or indirect, regardless of its cause, origin, nature or consequences, resulting from access to the Web-Site, inability to access to the Web-Site, as well as use of the Web-Site and/or credit given to any information directly or indirectly provided through the Web-Site.

Please be advised that our website may contain links to third party websites. The linked sites are not under the control of Company, and we are not responsible for the contents or privacy practices of any linked site or any link on a linked site. Hypertext links to the Web-Site may only be included with prior written consent from Company.

All materials that may be downloaded is done so at the risks of the user. Such downloading is the responsibility of the user. As a result, Company shall not be held responsible for any damages caused to user computers or for any damage caused to user’s computer or for any loss of data resulting from downloads.

Security measures have been employed to prevent unauthorised access to visitor data, however, we will not be responsible for any breach security or the unauthorised disclosure or use of any such data.

Company shall not be held responsible in case of complete or temporary unavailability of this website.

Linked Sites

Please be advised that our website may contain links to third party websites. The linked sites are not under the control of Company and Company is not responsible for the contents or privacy practices of any linked site.


If any provision of these terms of use shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the remaining terms of use and shall not affect the validity and enforceability of remaining provisions.

Applicable Law

The present policy is governed by, and construed in accordance with, the laws of Switzerland, without reference to the conflict of law rules.

The courts of Switzerland shall have exclusive jurisdiction to settle any and all disputes which may arise out of or in connection with the Privacy Policy and its subject matter. All users of the famica website consent to the exclusive personal jurisdiction of such courts and waive any objection based on lack of personal jurisdiction, place of residence, improper venue or forum non convenience in any such action.

Contact Information

You have the right to access, modify or remove your personal data by contacting: info@label-point.co.uk Other questions should not be directed to this address and will not be replied to.